Privacy Policy

01Information We Collect

We only collect information that helps us provide our consultancy and recruitment services. This may include:

• Contact details — your name, email address, phone number, and country.
• Application details — academic background, qualifications, work experience, preferred destination, and program of interest.
• Uploaded documents — passport copies, academic transcripts, certificates, CVs/résumés, photographs, and (where required) short introduction videos.
• Message content — any information you include when you contact us, request an evaluation, or apply.
• Technical data — basic, non-identifying information such as browser type and pages visited, used to keep the site working and secure.

02How We Use Your Information

We use the information you provide to:

• Assess your profile and respond to your enquiries or applications.
• Guide you through admissions, recruitment, visa, and related processes.
• Submit applications and documents to universities, schools, or partner institutions on your behalf, with your consent.
• Send you relevant updates about your application or our services.
• Improve our website, services, and customer support.

03Application Documents & Uploads

Documents you upload through our application forms are stored securely and are accessible only to authorised MQ Experts staff handling your case. We use these files solely to process your application and never publish them or make them publicly browsable.

04How We Share Your Information

We do not sell or rent your personal information. We share it only where it is necessary to deliver the service you requested, and only with:

• Universities, schools, and partner institutions relevant to your chosen program or placement.
• Official bodies where required for visa, admission, or recruitment processes.
• Trusted service providers (such as email delivery) that help us operate, under confidentiality obligations.
• Authorities where disclosure is required by law.

05Data Retention

We keep your information only for as long as needed to provide our services and to meet legal or administrative requirements. When it is no longer needed, we securely delete or anonymise it. You may request deletion of your data at any time (see “Your Rights”).

06Cookies & Analytics

Our website may use essential cookies and basic analytics to understand how visitors use the site and to improve performance. These do not identify you personally. You can control cookies through your browser settings.

07Data Security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse — including secure transmission over HTTPS and restricted access to uploaded files. No method of transmission over the internet is completely secure, but we work to safeguard your data at every step.

08Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal requirements.
• Withdraw consent for us to process or share your information.

09Third-Party Links

Our website may link to external sites (for example, universities or partner platforms). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before sharing information.

10Children's Privacy

Our services are intended for applicants who are of an appropriate age to pursue higher education or employment. We do not knowingly collect information from young children. If you believe a minor has provided us information without appropriate consent, please contact us so we can remove it.

11Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date. Significant changes will be communicated where appropriate.